Terms of service

Terms & conditions

Please read our Terms and Conditions carefully before ordering goods or booking a class/service on our website. All transactions are bound by these Terms and Conditions. You may want to print or save these Terms and Conditions for future reference.

Refunds for Goods

We aim to photograph and describe all our products and fabrics as accurately as possible. If you are unsure of anything please message us at dundee@sewconfident.co.uk to ask.

We do not offer refunds or exchanges on cut fabric. Once cut from the bolt the fabric is considered a personalised order. To avoid any disappointment, we advise double-checking the items in your cart before checking out. If you receive an item which is faulty or damaged please contact us as soon as possible. We will refund or replace the item within 30 working days. 

We do not offer refunds or exchanges on any PDF patterns as they as classed as final sale products. Once purchased the pattern downloads are sent instantly to you therefore they cannot be returned or refunded.

Any goods other purchased from this website, (such as sewing supplies) can be returned to Sew Confident Dundee with all original packaging within 14 working days of receiving the goods. You have the right under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind you may return the item(s) to us at your own cost. You will be refunded for the cost of the item only. All postage costs are non refundable. You will be refunded upon receipt of the item to us. It’s advised you send the goods back to us using a trackable service to ensure the goods reach us. Goods must be returned in a saleable condition, with all original packaging.

If you receive an item which is faulty or damaged please contact us as soon as possible. We will refund or replace the item within 30 working days. If you would like to return goods please email us at dundee@sewconfident.co.uk and we will be in touch with our return address etc.

Other T&CS Regarding Goods Sold

Stock may not be updated at time of purchase so delays or refunds may be issued.

Our website is manually updated so pricing and stock errors may occur, in the event this does happen, orders may be cancelled until correct amount is paid by the customer.

Sewing Machine Guarantees

All Janome and baby lock machines include a 2 year manufacturers guarantee. This includes the cost of labour and parts. This does not include general wear and tear parts such as needles, blades, belts, looper, bobbins etc. If you have any problems with your machine please contact us. 

No part of this website or any in class paperwork/handouts may be reproduced or used for anything other than personal use without prior consent.